STANDARD TERMS AND CONDITIONS OF SALE

The following terms reflect the professional service standards and business model of Rizmiware – a software company specialized in delivering tailored Odoo-based solutions for SMEs across the MENA region.

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2. Priority of Terms
   The client agrees that these terms override any general purchasing or contractual terms they may have. Any exceptions must be explicitly agreed upon in writing before the project or service begins.
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4. Invoicing & Payment Terms
   Unless stated otherwise, all invoices issued by Rizmiware are payable within 21 working days. Late payments will incur a fixed late fee of 10% on the remaining balance. Rizmiware reserves the right to pause ongoing services until payment is received.
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6. Non-Payment & Escalation
   If a payment remains overdue for more than 60 days, Rizmiware may escalate the case to a debt recovery agency. Any legal or recovery fees will be added to the client's responsibility.
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8. Withholding Tax & Local Regulations
   Clients are responsible for complying with their local tax regulations, including any withholding tax deductions. Rizmiware expects full invoice payment, and cannot accept deductions related to local laws in the client's country.
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10. Service Quality & Liability
    Rizmiware commits to delivering high-quality, reliable services and support in accordance with project timelines. However, our services are best-effort and consultative in nature. We are not liable for specific business outcomes or third-party legal claims.
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12. Complaints & Disputes
    Any service-related issue must be formally communicated to Rizmiware in writing within 8 days of delivery to be considered.
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14. Jurisdiction
    All legal agreements are governed by the laws of the Arab Republic of Egypt, and disputes shall be resolved under Egyptian jurisdiction.